Customer Experience Associate

TD Bank Group
Oyen, AB
Part time

Posted: July 15, 2025

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Requirements:

  • Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
  • Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

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