In this position you will be responsible to engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions, understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters, build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking, and support the frontline staff with scheduled cash and non-cash transactions, resolve critical issues and report on non-standard matters to management.  

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Requirements include:

·          High School Diploma with over 1 year of relevant experience

·          Undergraduate degree or equivalent is an asset

·          Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet

·          Knowledge of banking solutions and processes to advise customers

·          A self-starter who works independently in a dynamic work environment through strong administration,  organizational, planning and time management skills

·          A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities

·          A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner

Apply Online

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