In this role, a typical day may look like: Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions. Understand customer needs and guide them to the right contact person. Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking. Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.

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Requirements include:

• High School Diploma with over 1 year of relevant experience
• Undergraduate degree or equivalent is an asset
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
• Knowledge of banking solutions and processes to advise customers
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner

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