Manager, Customer Experience

TD Bank Group
Hanna, AB
Full time

Posted: Dec 8, 2025

Department Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

  • Undergraduate degree and/or over 3 years of relevant work experience
  • Sound knowledge of processes management, business and operational functions including banking solutions and concepts
  • Proficiency in software tools including MS Office, and internet application
  • Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
  • A go-getter with strong organizational, planning and time management skills
  • A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment

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